joyha9's Privacy Policy

1. Types of Information Collected

joyha9 may collect the following types of personal information for the purpose of providing its services:

a) Information Provided Directly

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Identifying information provided during account registration and login

b) Automatically Collected Information

• IP address and device information
• Browser type and version
• Date, time, and session duration of platform access
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

c) Information Collected for Verification Purposes

As part of the identity verification (KYC) process, we may collect copies of your national identity card, passport, or driving licence, as well as address verification documents.

2. Purpose of Information Collection

joyha9 uses your personal information for the following legitimate purposes:

• Account Management: For registering, verifying, and securely maintaining your account.
• Payment Processing: To complete deposit and withdrawal transactions and to prevent financial fraud.
• Customer Service: To quickly resolve your requests, complaints, and issues.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory guidelines.
• Platform Security: To prevent fraud, money laundering, and other unlawful activities.
• Service Improvement: For analytical purposes to further improve our platform and gaming experience.
• Communications: To send important updates, promotional offers, and bonus-related information (only with your consent).
• Responsible Gaming: To identify excessive gaming behaviour and provide necessary support.

3. Information Sharing and Disclosure

joyha9 never sells your personal information to third parties for commercial purposes. However, certain information may be shared in the following circumstances:

a) Service Partners

Minimum necessary information may be shared with payment processors (bKash, Nagad, Rocket, Upay), technology service providers, and game suppliers to deliver effective service. All such third parties operate under strict confidentiality agreements.

b) Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from investigating authorities, or applicable legal obligations.

c) Business Transfers

In the event of a corporate merger or acquisition, user information may be transferred as part of the assets, however you will be notified in advance in such cases.

d) With Consent

Your explicit consent will be obtained before sharing information for any purpose beyond those described above.

4. Data Security Measures

joyha9 follows industry-standard security technologies and practices to ensure the safety of your personal information:

• SSL Encryption: All information transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Secure Servers: Our data storage infrastructure is protected by firewalls and intrusion detection systems.
• Access Control: Only authorised personnel, who are bound by professional confidentiality agreements, can access your information.
• Regular Audits: Our security systems are regularly tested and updated.
• Payment Security: Financial transaction data is processed in a fully encrypted state.

Please note, however, that no transfer of information over the internet is completely risk-free. We strive to ensure maximum protection, but it is not possible to guarantee complete data security.

5. Cookie Policy

joyha9 uses cookies and similar technologies to improve your experience.

Use of Cookies

• Essential Cookies: Ensure the core functionality of the website — necessary for maintaining login sessions, security, and account management.
• Functional Cookies: Remember your preferences for language settings, layout settings, and personalised experience.
• Analytical Cookies: To understand which pages are visited most and how users are using the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may limit some features of the platform.

6. Data Retention Period

joyha9 does not retain your personal information beyond the necessary period. The retention policy for different types of information is outlined below:

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for the period required by legal and regulatory obligations.
• KYC Documents: Retained for a specified period after account closure to meet legal obligations.
• Marketing Data: Retained until you withdraw consent or until account closure.

Once the necessary retention period expires, data is securely deleted or anonymised.

7. Your Rights

You have the following rights regarding your personal information:

a) Right of Access

You may request a copy of your personal information held by us at any time.

b) Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected.

c) Right to Erasure

In certain circumstances you may request that your information be deleted, however some information may need to be retained due to legal obligations.

d) Right to Object to Processing

You may object to marketing communications or certain types of data processing.

e) Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at the email address listed in the contact section below. We will endeavour to respond to your request within 30 working days.

8. Privacy of Minors

joyha9 is an online gaming platform for persons aged 21 and above only. We do not knowingly collect personal information from minors.

An age verification process (KYC) is followed at the time of account registration. If we suspect that information from a minor has been collected inadvertently, we delete it immediately and close the associated account.

If you become aware that a minor has registered on our platform, please contact us.

9. International Data Transfers

Some of our service partners may process information on servers located outside Bangladesh. In such cases we ensure that:

• The receiving country or organisation provides adequate protection.
• Appropriate contractual safeguards are included in the data transfer arrangements.
• Applicable laws and regulations are complied with.

10. Third-Party Links

Our platform may occasionally contain references to third-party websites. These external sites have their own privacy policies and joyha9 is not responsible for them. You are advised to read the privacy policy of any other website before visiting it.

11. Policy Changes

joyha9 reserves the right to change or update this Privacy Policy from time to time. If any significant changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• Attempt to send a notification to your registered email address.
• May display a notification when you log in to the platform.

If you continue to use the platform after an update, you will be considered to have accepted the revised Policy. You are advised to review this Policy regularly.